Hosszú bojtos láncos fülbevalók női lánynak Trend koreai divatos finom fülbevaló esküvői ékszerekhez

I received the product, it is defective, because they forgot to attach the hook (shvenza) between the chains, which holds the earring directly in the ear, that is, both chains are connected, and under the weight they will not hold in the ear, they will slip... I ask for a refund for the defective product